Returns/Exchanges
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It is our constant endevour to bring you well curated products from incredible brands all over the world.
We understand you may require additional help with sizing. Our team is available to help you with this. You can call us or WhatsApp us at +916366449595 or email us at info@shopcapsul.com for additional help with sizing.
This is especially important to keep in mind in case a purchase is made during a sale period or with any special discount or offer. Item(s) purchased during sale are final and no exchange or return is available.
In case you have any issues with your order please get in touch with us within 5 days of receiving your shipment. In case you haven't received your package within 10 days of placing the order please email us immediately.
We will be unable to help with any complaints beyond 10 days of placing the order.
We will be unable to help with any complaints beyond 10 days of placing the order.
Cash on Delivery (COD)
Cash on Delivery (COD) Fee
A non-refundable COD fee of INR 250 is applicable on all Cash on Delivery orders. This amount must be paid upfront at the time of placing the order via a prepaid payment method. The COD fee is included in the total order value.
Example:
If you place a COD order for an item priced at INR 4,500, you will be required to pay the COD fee of INR 250 at checkout. The remaining INR 4,250 will be collected in cash at the time of delivery. No additional COD charges will be collected upon delivery.
Non-Refundability of COD Fee
If the order is not delivered, is returned to origin (RTO), or is cancelled at the time of delivery, the COD fee of INR 250 will be forfeited and will not be refunded, as it is treated as a shipping and processing charge.
Returns (if applicable)1. As a policy we offer store credit for returns. We do not provide refunds.
Our policy lasts 10 days. If 10 days have gone by since your date of purchase, unfortunately we can’t offer you a store credit or exchange.
2. No returns or exchange is available on footwear - slides, sneakers, slip ons etc & accessories like bags, sunglasses, bracelets, socks, bodywear, tank tops, caps, pins etc, special items such as life vest, chairs, pillows, Sneaker Care Products, Sports Goods like skate decks & collectibles like rugs, basketballs etc are not eligible for return, exchange or cancellations once shipped out.
3. Sale items (if applicable):
No returns or exchange is allowed on sale items. Only regular priced items may be given a store credit. All sale item sales are final.
Process for returns:
1. To be eligible for a return, your item must be unused and in the same condition that you received it, with the tag and seal intact. It must also be in the original packaging.
2. Return shipping costs will be borne by the customer and are non refundable.The item to return must be sent back to us at:
Capsul
18/4, Unit 1, Saleh Centre, Cunnigham Road, Bangalore 560052 Ph: 6366449595
3. Once we receive the item and approve it for return, we will issue store credit for the order amount minus the shipping charge of Rs. 200. For instance if your order value was Rs. 7000, you will get a store credit for Rs. 6800. If your order value is Rs. 4700, you will receive a store credit of Rs. 4500.
4. The purchase using the store credit is final. No second returns or exchanges are allowed.
No returns or exchange is allowed on sale items. Only regular priced items may be given a store credit. All sale item sales are final.
Process for returns:
1. To be eligible for a return, your item must be unused and in the same condition that you received it, with the tag and seal intact. It must also be in the original packaging.
2. Return shipping costs will be borne by the customer and are non refundable.The item to return must be sent back to us at:
Capsul
18/4, Unit 1, Saleh Centre, Cunnigham Road, Bangalore 560052 Ph: 6366449595
3. Once we receive the item and approve it for return, we will issue store credit for the order amount minus the shipping charge of Rs. 200. For instance if your order value was Rs. 7000, you will get a store credit for Rs. 6800. If your order value is Rs. 4700, you will receive a store credit of Rs. 4500.
4. The purchase using the store credit is final. No second returns or exchanges are allowed.
5. Only 1 round of exchange / return is available for an order.
6. For any cancellations, Capsul will provide a store credit for the amount after subtracting the shipping fees. 7.To complete your return, we require a receipt or proof of purchase.
8. Returns are available only for products purchased in India. We do not have returns available for International Orders.
Exchanges (if applicable):
To request an exchange, email info@shopcapsul.com. All exchange requests are subject to availability.
1. As a policy we allow an exchange only once per order. (We do not provide refunds.)
2. Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.
3. No returns or exchange is available on footwear - slides, sneakers, slip ons etc & accessories like bags, caps, sunglasses, bracelets, socks, bodywear, tank tops, pins etc, special items such as life vest, chairs, pillows, Sneaker Care Products, Sports Goods like skate decks & collectibles like rugs, basketballs etc are not eligible for return, exchange or cancellations once shipped out.
4. Sale items (if applicable):
No returns or exchanges are allowed on sale items. Only regular priced items may exchanged or given a store credit. All sale item sales are final.
Process for exchage:
1. To be eligible for an exchange, your item must be unused and in the same condition that you received it, with the tag and seal intact. It must also be in the original packaging.
2. The shipping costs for sending your product back will be borne by the customer.The item to exchange must be sent back to us at:
Capsul
18/4, Unit 1, Saleh Centre, Cunnigham Road, Bangalore 560052 Ph: 6366449595
3. Once we receive the item and approve it for exchange, we will ship the product out within 72 hours. This sale will be a final sale and no further returns or exchanges will be allowed on the order.
4.To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To request an exchange, email info@shopcapsul.com. All exchange requests are subject to availability.
1. As a policy we allow an exchange only once per order. (We do not provide refunds.)
2. Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.
3. No returns or exchange is available on footwear - slides, sneakers, slip ons etc & accessories like bags, caps, sunglasses, bracelets, socks, bodywear, tank tops, pins etc, special items such as life vest, chairs, pillows, Sneaker Care Products, Sports Goods like skate decks & collectibles like rugs, basketballs etc are not eligible for return, exchange or cancellations once shipped out.
4. Sale items (if applicable):
No returns or exchanges are allowed on sale items. Only regular priced items may exchanged or given a store credit. All sale item sales are final.
Process for exchage:
1. To be eligible for an exchange, your item must be unused and in the same condition that you received it, with the tag and seal intact. It must also be in the original packaging.
2. The shipping costs for sending your product back will be borne by the customer.The item to exchange must be sent back to us at:
Capsul
18/4, Unit 1, Saleh Centre, Cunnigham Road, Bangalore 560052 Ph: 6366449595
3. Once we receive the item and approve it for exchange, we will ship the product out within 72 hours. This sale will be a final sale and no further returns or exchanges will be allowed on the order.
4.To complete your exchange, we require a receipt or proof of purchase.
5. Exchanges are available only for products purchased in India. We do not have exchanges available for International Orders.
Please do not send your purchase back to the manufacturer.
STORE CREDIT (if applicable):
STORE CREDIT (if applicable):
Store credit is valid for a period of 3 months from date of issue. There are no extensions possible on the store credit date.
Please note: We only provide store credit. We do not provide refunds on any order.
Please note: We only provide store credit. We do not provide refunds on any order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
Once approved, then you will be given a store credit after subtracting the shipping fees.
If you return a product and receive store credit, the sale using store credit will be final and no exchange for another product or size or return will be accepted on this order.
Once approved, then you will be given a store credit after subtracting the shipping fees.
If you return a product and receive store credit, the sale using store credit will be final and no exchange for another product or size or return will be accepted on this order.
Please refer to details in the Return and Exchanges section.
Refunds:
As a policy we do not issue any refunds for products that are returned. Only store credit is provided.
SHIPPING:
To return your product, you should mail your product to:
18/4, Unit 1, Saleh Centre, Cunnigham Road, Bangalore 560052 Ph: 6366449595
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Shipping costs will not be included in the store credit upon return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs. 1500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
INTERNATIONAL SHIPPING:
We ship outside India as well. International shipping is via Prepaid mode only. In case you reside outside India and like something on the website and require more information please send us an email at info@shopcapsul.com to find out if we can help you out. Or just place an order and we will ship it to you.
Please note our prices do not include custom duties or shipping fee. Those will have to be borne by you directly.
Shipping fees will be provided at the time of checkout basis the weight of the package.
Custom duties will be levied directly to you by your country on your package and will be a direct transaction between you & the customs teams.
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